SMS Broadcasts
Sending an SMS Broadcast
The SMS Broadcast feature allows you to send text messages (TXT/SMS) to the phone numbers in your property database. It's designed for getting quick notices out to property owners efficiently.
Drafting your message
When creating an SMS Broadcast:
- Sender Identification: Every message will automatically include a required prefix identifying your association and providing opt-out instructions.
- Message Length: The message body is limited to 320 characters, including spaces and line breaks.
Be concise and clear—this limit ensures your message stays within standard SMS length.
Targeting Properties & Phone Numbers
- SMS Broadcasts are sent to phone numbers associated with properties in your database.
- Use property filters (such as street, account balance, or tags) to select which properties should receive the message.
- Each phone number will receive your message once, even if it is linked to multiple properties.
This ensures recipients won’t get duplicate messages.
Sending
Before delivery:
- You’ll be prompted to review and confirm the message content and recipient count.
- After confirmation, messages will be sent.
Important: Once delivery begins, it cannot be stopped. - Once message delivery has been attempted we'll show if the delivery was successful or not.
Plan your messaging carefully to ensure accuracy and avoid sending unintended messages.
