Homeowner Payments: Auto Pay

Daniel Westendorf Updated by Daniel Westendorf

If your HOA bills homeowners frequently—such as for monthly dues—HOALife Auto Pay can streamline the process by automatically paying invoices on their due dates. This reduces friction for homeowners and helps minimize delinquencies.

HOALife Auto Pay requires HOALife Payments to be setup

Adding a Payment Method

To enable Auto Pay, a property owner should log into their Homeowner Portal and select Turn on Auto Pay or Enable Auto Pay. When enabling Auto Pay:

  • If the homeowner has already saved a payment method with our secure, PCI-compliant payment provider, they can select it from a list.
  • Otherwise, they will need to add a new payment method. We support:
    • Credit Cards
    • U.S. Bank Accounts (ACH)

What to Expect After Enabling

  • Homeowners will see a preview of upcoming Auto Pay payments in their portal.
  • They can still pay invoices manually if preferred.

Auto Pay Schedule & Notifications

  • An Auto Pay Reminder Email is sent 2 days before an invoice’s due date.
  • Payment is attempted 2 days after the reminder email is sent.

If Auto Pay is enabled and invoices are already past due, payment will not be attempted until after the reminder is sent.

Failed Payments

If a payment attempt fails the homeowner will receive a Payment Failed email notification.

Successful Payments

A Payment Receipt Email is automatically sent from our payment provider for every successful payment, including Auto Pay.

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