Homeowner Payments Guide

ngugel@hoallife.com Updated by ngugel@hoallife.com

Paying an Invoice (assessments/dues/fines/etc.)

If you have received an invoice from your HOA for your assessments, fees, fines, etc., you can easily make a payment through your HOALife Owners Portal. 

After logging in you will be able to view your total balance, view and download invoices as well as manage your payment methods and set up autopay. 

Each invoice will need to be paid independently. Please click “Pay” or “Past Due” to make a one time payment for this charge. 

All processing fees will be automatically included prior to payment for full transparency. You will have the option at this point to choose a saved payment method or enter a new payment method.

Adding a Payment Method

From your Owners Portal, please select “Manage Payment Methods” to enter and save a credit card or bank transfer. 

US Bank Accounts and Credit Cards are supported. Please note that when entering a bank account, a microdeposit verification will be required. If not completed, this method will not be valid and could result in a delay of payment on your account.

Once saved this payment method will be available for future payments as well as enabling auto pay on your account.  You can add or remove saved payment methods at any time.

Auto Pay

To enable Auto Pay, select Turn on Auto Pay or Enable Auto Pay. When enabling Auto Pay:

  • If you already saved a payment method with our secure, PCI-compliant payment provider, you may select it from a list.
  • Otherwise, you will need to add a new payment method.

Set it and forget it! Enabling Auto Pay will ensure that your HOA Payments are taken care of automatically on your behalf. No need to worry about missed payments or late fees again!

Payment and Reminder Emails

  • You will be able to preview upcoming Auto Pay payments in your portal.
  • The option to still pay invoices manually, if preferred, will be available even after enabling auto pay.
  • Auto Pay can be enabled or disabled at any time.

Auto Pay Schedule & Notifications
  • An Auto Pay Reminder Email is sent 2 days before an invoice’s due date.
  • Payment is attempted 2 days after the reminder email is sent.

If Auto Pay is enabled and invoices are already past due, payment will not be attempted until after the reminder is sent.

A Payment Receipt Email is automatically sent from our payment provider for every successful payment, including Auto Pay. If a payment attempt fails you will receive a Payment Failed email notification. You will then need to log into your Owners Portal to update your payment methods and ensure your payment is successfully processed. 

For any questions regarding payments or payment arrangements, please reach out to your Association Manager or Board of Directors. 

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